Refund Policy

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1. Overview

At Kharleonzul, we want you to be satisfied with your purchase. This Refund Policy outlines your rights regarding returns, refunds, and exchanges. Please read this policy carefully before making a purchase.

Contact Information

Kharleonzul
Poikkitie 9, 41230 Uurainen, Finland
Email: contactuse@kharleonzul.world

2. Right of Withdrawal (EU Consumers)

If you are a consumer in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason. The withdrawal period expires 14 days from the day on which you, or a third party indicated by you (other than the carrier), acquires physical possession of the goods.

Exercising Your Right of Withdrawal

To exercise your right of withdrawal, you must inform us of your decision to withdraw from the contract by a clear statement. You can do this by:

  • Sending an email to contactuse@kharleonzul.world
  • Sending a letter to our address: Poikkitie 9, 41230 Uurainen, Finland

You may use the model withdrawal form below, but it is not obligatory.

Model Withdrawal Form

To: Kharleonzul, Poikkitie 9, 41230 Uurainen, Finland, contactuse@kharleonzul.world

I hereby give notice that I withdraw from my contract of sale of the following goods:

  • Ordered on / Received on: [date]
  • Order number: [order number]
  • Name of consumer: [your name]
  • Address of consumer: [your address]
  • Signature (only if submitted on paper)
  • Date

3. Conditions for Returns

Eligible Returns

To be eligible for a return, the following conditions must be met:

  • The return request must be made within 14 days of receiving your order
  • The product must be unopened and in its original, sealed packaging
  • The product must be unused and in the same condition as received
  • Original receipt or proof of purchase is required

Non-Returnable Items

Due to health and hygiene regulations, we cannot accept returns of:

  • Products that have been opened or unsealed
  • Products that have been used or partially consumed
  • Products with broken seals

4. Return Process

  1. Contact Us: Email us at contactuse@kharleonzul.world with your order details and request (withdrawal/return/refund)
  2. Return Instructions: We will provide return instructions and the return address (if a return is applicable)
  3. Ship the Product: Pack the item securely and ship it as instructed
  4. Inspection: Once received, we will inspect the returned item where required
  5. Refund Processing: If approved, your refund will be processed to the original payment method

5. Return Shipping Costs

Standard Returns (Change of Mind)

If you are returning a product because you changed your mind, you are responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance.

Defective or Incorrect Products

If you received a defective or incorrect product, we will cover the return shipping costs. Please contact us before returning the item so we can provide you with a prepaid shipping label or reimburse your shipping costs.

6. Refund Process

Refund Timeline

Once we receive and inspect your returned item, we will send you an email notification regarding the approval or rejection of your refund. If approved:

  • Refunds will be processed within 14 days of receiving the returned item
  • The refund will be made using the same payment method used for the original purchase
  • It may take an additional 5-10 business days for the refund to appear in your account, depending on your payment provider

Refund Amount

You will receive a full refund of the purchase price of the product(s). Original shipping costs will only be refunded if the return is due to our error (defective or incorrect product).

7. Damaged or Defective Products

If you receive a damaged or defective product:

  1. Contact us within 48 hours of receiving your order
  2. Provide photos of the damage or defect
  3. Include your order number and description of the issue

We will arrange for a replacement or full refund, including any shipping costs you may have incurred.

8. Incorrect Orders

If you received the wrong product:

  1. Contact us immediately
  2. Do not open or use the incorrect product
  3. We will arrange for the correct product to be sent and provide instructions for returning the incorrect item at our expense

9. Late or Missing Refunds

If you have not received your refund within the expected timeframe:

  1. Check your bank account or payment method again
  2. Contact your credit card company or bank, as processing times may vary
  3. If you have done both and still have not received your refund, please contact us at contactuse@kharleonzul.world

10. Exchanges

We do not offer direct exchanges. If you would like a different product, please return the original item for a refund and place a new order for the desired item.

11. Cancellations

Before Shipment

If you wish to cancel your order before it has been shipped, please contact us as soon as possible. If the order has not yet been processed, we can cancel it and issue a full refund.

After Shipment

Once an order has been shipped, it cannot be cancelled. You will need to wait to receive the product and then follow our standard return process.

12. Special Circumstances

We understand that special circumstances may arise. If you have a unique situation not covered by this policy, please contact us. We will review your case individually and do our best to find a fair solution.

13. Policy Changes

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on the Website. The policy applicable to your purchase is the one in effect at the time of your order.

14. Your Statutory Rights

This Refund Policy does not affect your statutory rights as a consumer under EU law or the laws of your country of residence. If you are unsure about your rights, we recommend consulting with a local consumer protection authority.

15. Contact Us

For any questions about this Refund Policy or to initiate a return, please contact us:

Kharleonzul
Poikkitie 9, 41230 Uurainen, Finland
Email: contactuse@kharleonzul.world

We aim to respond to all inquiries within 2 business days.